1. Introduction

Thank you for shopping with The Sunnah Products. We want you to be completely satisfied with your purchase. If you need to return a product or request a refund, please review our Refund and Returns Policy below.

2. Returns

  • Eligibility: You may return items within [30] days of receipt for a full refund or exchange, provided the items are in their original, unused condition and packaging. Certain products, such as personalized or perishable items, may not be eligible for return. Please check the product description for specific return eligibility.
  • Return Process: To initiate a return, please contact us at [email protected] with your order number and reason for the return. We will provide you with instructions on how to return the item. You are responsible for the return shipping costs unless the return is due to an error on our part.
  • Return Shipping: Items must be returned in their original packaging. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value. We are not responsible for items lost or damaged during return shipping.

3. Refunds

  • Processing Time: Refunds will be processed once we receive and inspect the returned items. Please allow [7-10] business days from the receipt of your return for your refund to be processed. The refund will be issued to the original payment method used for the purchase.
  • Partial Refunds: If only part of your order is returned, the refund will be adjusted based on the items returned. Shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

  • Eligibility: Exchanges are accepted for items of equal or lesser value. If you wish to exchange an item, please follow the return process outlined above and specify the item you wish to receive in exchange.
  • Shipping Costs: You will be responsible for any additional shipping costs associated with the exchange. We will cover the cost of shipping the replacement item to you if the exchange is due to our error.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or custom-made products
  • Perishable goods
  • Items marked as final sale or clearance

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the issue. We will arrange for a replacement or refund based on the nature of the issue.

7. Cancellations

Orders can be canceled within [1 hour] of placement, provided the order has not already been processed or shipped. To cancel an order, please contact us as soon as possible at [email protected].

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or refund, please contact us at:

The Sunnah Products
Email: [email protected]